The following are the 5 steps that must be taken in order to return an item:

 

1. Please provide the following information in your e-mail or to one of our customer service representatives:
Your Company Name (if applicable)
Your Name
Order Number
Item Number of item(s) to be returned
Condition of the items to be returned
Reason for Return Request

 

2. We will issue you a ship to location and a Return Authorization (RA) number - YOU MUST OBTAIN THIS NUMBER BEFORE SHIPPING YOUR PRODUCT. The goods associated with this RA number must be post marked within 7 days of the numbers issuance.

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3. Please make sure to clearly mark your RA number on the shipping label of your package. Please do not write your number directly on your box or packaging- only on the shipping label.

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4. We are not responsible for items that do not arrive at our warehouse. Therefore, we strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery.

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5. Once an item has been received at our warehouse, it can take up to 5 business days to process the receipt of the item. Once processed, it can take up to 5 business days to initiate a credit to your account. Once a credit has been initiated by Mr.Baggie, it can then take your credit card company up to 5 business days to apply the credit to your account. You can check on the status of your return at any time by contacting Mr.Baggie.